Many energy and water service providers in the UK offer support through interpreters on their helplines to assist customers who are not fluent in English, often in the form of 3-way calls. Here are a few examples of companies that provide such services:
Ovo Energy – 0330 303 5063
Thames Water – 0800 316 9800
British Gas – 0333 202 9802
Scottish Power – 0800 027 0072
EDF Energy – 0333 200 5100
E.ON – 0345 052 0000
Affinity Water – 0345 357 2407
Yorkshire Water – 0345 124 2424
United Utilities – 0345 672 2888
If you have difficulty understanding your bill, have questions related to your account, or need any other help and assistance, you can contact these companies directly. If the issue persists, you can reach out to us for further guidance or support.
Our helplines are open from Monday to Thursday, 10 am to 4 pm:
PL/LT/EN: 07521857415
RO/EN: 07730021986
UA/RU/EN: 07718612218